Shipping policy
SHIPPING INFORMATION
- Where is the item coming from?
The majority of our inventory is sold from our warehouses in China with a select
few items from other distributors in other countries including in the United States.
That being said, sometimes your order may come in different packages at
different times.
- Where do you ship and how much it cost?
We provide international shipping all over the world. The product price does not
include shipping cost. The online system will generate a shipping fee for your
order.
How long my order will take to be delivered?
We ship anywhere in the world so it will depend on your country of residence as not all of our merchandise ship from the same warehouse. We want to make sure you get your items as quickly as possible so we process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
According to our results on delivering more than 50.000 orders, it may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region:
Location
Estimated Shipping Time
The United States 10-25 days
Canada, Europe, Middle East 20-35 days
Australia, New Zealand 20-45 days
Mexico, Cental America, South America 20-60 days
- Please note this can be affected due to Holidays, weather conditions and others
and also we are not responsible for delays caused by the customs department in
your country.
- Customs & Regulations
You are responsible for checking your local postal regulations for restricted items,
as we cannot be held liable for any items that are not accepted into the specific
country.● How can I track my order?
We will send you the tracking code of your orders to the e-mail provided within
5-7 business days after the purchase. This email will also guide you how to track
your package. Please note that the tracking information will be displayed 8-10
business days after you receiving that e-mail.
Please contact us at lefeelwheel@outlook.com if you do not receive tracking
confirmation within those days.
- Why I’m not able to track my order?
Please note that tracking information will be displayed 8-10 business days after
being updated due to Customs. If a tracking number is not searchable after this
period of time, there are several possible causes:
The shipping company has not yet updated the most recent delivery information
on their website; the tracking code is wrong; the parcel has been delivered a long
time ago and the shipping company has removed it from the tracking code
history.
We suggest you can contact our Customer Service at lefeelwheel@outlook.com.
in those situations and we will provide you with your tracking number. We will
contact the delivery company on your behalf and you will be informed once there
is further information.
Please kindly note the international shipping takes time, for China Post it usually
takes about 3-5 weeks and 1-3 weeks by ePacket. It may don't have any updates
on the internet, but actually, your package is still on the move, just be patient and
track your package a few days later.
- The courier tried to deliver the package but I wasn't at home, what should I
do?
Please contact the courier. Usually, they will resent your package on the next
working day, but sometimes they just ask you to pick up your package at their
office.
- I ordered multiple items but I have only received one/some of them.Why?
We do our best to reduce costs on your end so that you do not have to pay high
taxes/premiums to get your items! If you ordered multiple items from us, it is
highly likely that the goods will be shipped in several packages. Please allow
some time for all of your items to arrive.
- I tracked down my order and the status says Return to Sender, what should
I do?
In the event that the parcels were returned to us, please contact us immediately
so we can arrange to send you a replacement.
As the receiver it will be your sole responsibility to track your order and submit
necessary requirements to the customs or courier otherwise if the order has been
tagged as return to sender or unsuccessful delivery due to the receiver not being
able to follow-up or have not submitted the necessary requirements or notificationto the courier, we are not able to process any refund or replacement for free and
you may need to place the order again.
- The tracking site says Delivered but I haven’t received my order yet.
Please note that we provide a tracking number to each customer. It is customer’s
responsibility to track down their orders. Kindly contact your local post office if the
parcel arrived at your destination country. Please contact our Customer Service
at lefeelwheel@outlook.com for further assistance. We are not responsible for
any stolen packages.
- Delivery
Your local customs office may require additional documents and time to clear
your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local
courier. Depending on your area, most orders will be delivered by your local post
service, so the package will be received with your regular mail. If you are not
home when the delivery is made, a notice card may be left by the postal service
to advise on how and where your delivery can be collected.
- Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may
be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order
arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your
local customs office