Frequently Asked Questions

Where are you located?

Our main factory is in Guangzhou and we have office set up in Yongkang, Zhejiang as well.


Are electric scooters waterproof?

No, they are not waterproof. We also discourage you to use your scooters when it's raining to avoid injuries and repair. If it suddenly starts raining, pull over to a safe and covered area.

Are electric scooters foldable?

Yes, almost all electric scooters are foldable.

Can I take my scooters in trains, buses and airplanes?

Electric scooters are only allowed to travel via land and sea. Airplane regulations doesn’t allow live or active battery cells with this capacity.

Can I ride my electric scooters in sidewalks?

Yes you can ride your electric scooters at sidewalks with precaution.But make sure to prioritze pedestrians.

What's the lifespan of electric scooters?

The average lifespan of electric scooters is around 3-5 years or more. Maintenance is paramount to keep your scooters in healthy condition.

In case of repair and damage, where do I get spare parts and service for my electric scooter?

LEFELWEL have parts and can repair your electric scooters.Click here to check our Website. 

My electric scooter won't charge.  What should I do first?

Check the charger if it's correctly connected. Check the power outlet if its working. 

What is the difference between brushless motors and gear motors?

Brushless motor is run by magnets, while gear motor has spikes inside the hub. For better speed, brushless is recommended, for torque & power efficiency, the gear motor is better.

What is the difference between dual and single motors?

Single motor operates on a single motor hub, normally placed at the rear of the scooter. Dual motor is dual drive operated by a switch to activate.

How do I maintain my electric scooters?

Tightening of bolts, cleaning, and avoiding to drain the battery are the basic maintenance of electric scooters.

When not in use, how do I take care my electric scooter?

If you are leaving the scooter for 1 month, leave it with 50-60% charge. Store the unit in dry and covered areas. 

What is the difference between pneumatic, solid and tubeless tires?

Pneumatic tires have inner tubes that you can replace when it gets flat. Solid tire is a flat-free option but will sacrifice the ride comfort. Tubeless are tires without inner tube, just inflate the tires and you are ready to go. Among all these tire options, pneumatic has the most comfortable ride.

How long does it take to recharge the battery?

It depends on the model, but usually it takes up to 5-9 hours of charging time. Fast chargers are also available for certain models but sold separately. 

How do I clean my electric scooter?

Dry cleaning with  is recommended for electric scooters. We recommend using a sprayer with water or motorcycle cleaner to wipe the parts.

Can kids use these electric scooters?

We recommend 10 years old and up with proper safety gear, guidance, and introduction to electric scooters.

How long before I receive my item? 

Normally it would take 1-2 working days for us to process your order. And it will be only be processed once your payment has been validated/confirmed. We will also contact you via email once your item is ready for delivery. 

Do you do delivery and how much is the delivery fee? 

Yes, we can do deliveries via Standard shipping(US$9.99 to most countries)and Express shipping(US$29.99 to most countries) and delivery fee will be shouldered by client.